Bedford Swan Hotel and Thermal Spa

Beautiful building. Great riverside location Friendly staff. Food v nice

It’s sat in really lovely grounds that are well maintained. Hotel is comfortable. For me, the big test is how breakfast works. It works very well everyone is seated greeted real coffee on the table. Not a great selection, but I don’t go for English breakfasts. Menu it’s very good and the food is very good. I had cod which was delicious. The pool and the outside Jacuzzi stay open until 10 pm. It was really comfortable for me coming with my dog, which is a big dog and we were welcomed. Lots of walking areas in the Woodlands around. I was treated very well as a single woman traveller. I have to say all the staff without exception were very friendly and accommodating.

Beautiful hotel bursting with friendly, helpful staff who went out of their way to make us feel very special. Huge thanks to Claire, Ash and Anya in the Restaurant for being so attentive and accommodating. The visual team had also worked their magic. The plentiful Christmas trees and decorations were absolutely stunning and there was a lovely atmosphere throughout the hotel. I will certainly recommend a visit to all my family and friends.

The hotel was superb and we liked the decor and architecture. A good place to have afternoon tea and a meal. The location was very good and having safe parking was a bonus. The staff we dealt with were professional and helpful. Our room was acceptable but we should have upgraded. It was nice and spacious. We would have preferred a walk in shower.

Very pretty location Was a little (lot ) upset that I was e mailed and asked if I wanted a room upgrade to which I responded yes . I also rang and e mailed as it was our anniversary . Each time I was advised that no it was no possible you were fully booked My best friend rang the day before and her room was beautiful ! She had the upgraded room I had been requesting for three months and that’s not really very nice . Her room was also cheaper and included breakfast and nine did not . Also I sat in reception for 45 mins unable to manage all my bags to take up to the room . I had to wait for my husband to drive around and find parking . No one offered to help me.